TechnicalSupportEngineer,DroneasFirstResponder(DFR)

WHO IS FLOCK? Every community deserves to be safe, it’s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people. We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter. With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself. THE OPPORTUNITY Flock Safety is looking to add a DFR Technical Support Engineer to support our Drone as First Responder operations across hardware, software, and integrated workflows. In this role, you will be a technical owner for complex DFR issues spanning drones, docks, c2 software, video streaming, DAA behavior, and third-party integrations. You will help keep customers mission-ready by performing deep technical troubleshooting, driving log-level investigations, identifying patterns, and preparing engineering-ready escalations when platform or hardware defects are identified. This role is ideal for someone who thrives in high-urgency technical environments, can translate complex root cause analysis into clear internal and customer-facing communication, and wants to help scale a reliable support model for one of Flock’s fastest-evolving product areas. Must be available for occasional