Zscaler
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at Zscaler. Skills: Technical Support, Network Troubleshooting, Security Technologies. Provide front-line phone and email consultation. Debug complex security and network problems”
What You'll Achieve.
Ensure customers achieve their goals; Leverage technology to its fullest potential; Deliver high-impact experiences
Industry & Context.
Problem-solver; Laser-focused on finding the solution; Solving the hard problems delivers the biggest impact
What They're Looking For.
Must Have
3+ years of experience troubleshooting SSL, HTTP, and TCP/IP, Familiarity with network transformation technologies such as MPLS, SD-WAN, or WAN Optimization, Background knowledge of Internet and Security technologies including SWG, Sandboxing, Firewalls, DLP, and VPNs, ability to efficiently read and analyze packet captures, Bachelor’s degree in a technical field or equivalent professional experience
Nice to Have
Experience using Terraform for network configurations, Vendor certifications such as CCNA or equivalent technical credentials, Working knowledge of web-based security including Security Proxies, NGFW, and SSL/IPSec VPNs
What You'll Do.
Provide front-line phone and email consultation
Debug complex security and network problems
Assist customers with testing and troubleshooting
Provide feedback on product improvements
Document incident resolutions
Develop training programs
Analyze customer use-cases
How You'll Work.
Team & Collaboration
Partner with Engineering; High-trust collaborator; Ambitious for the team; Giving and receiving ongoing feedback
Communication Scope
Constructive, honest debate; Candor delivered with clarity and respect
Full Job Description
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for an experienced Technical Support Engineer to join our Customer Service team, reporting to the Manager, Product Support. This is a hybrid position based in Escazú, Costa Rica, requiring you to be onsite three days per week. You will be part of a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. Your focus will be on providing expert, hands-on support from the implementation phase and beyond to ensure customers achieve their goals and leverage our technology to its fullest potent
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