Wise
Global technology
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Support Engineer at Wise. Skills: Technical Support, API Integration, Incident Management. Support API customers. Develop expertise in Wise API”
What You'll Achieve.
Ensure partners get rapid and effective response; Maintain highest quality and reliability for partners’ technical integrations; Ensure Wise API integration gets industry leading level of assistance
Industry & Context.
Solving complex challenges
24/7 coverage, Out-of-hours work, On-call over weekends and holidays
What They're Looking For.
Must Have
Technical support engineering role in an enterprise environment, Familiar with support tooling and terminology, Confident in testing and debugging REST APIs, Interpreting log, Querying databases, Organization and prioritization skills, Able to focus on solving complex challenges, Setting expectations with stakeholders, Thrive in a support environment, Drive proactive improvements and initiatives, Cool under pressure, Navigate and handle the response to several high severity incidents at once, Work well in a team with a diverse group of people, Comfortable with some regular out-of-hours and on-call over the weekends and holidays on a rotational basis
Nice to Have
Incident management experience
What You'll Do.
Support API customers
Develop expertise in Wise API
Contribute to troubleshooting issues
Share and capture knowledge
How You'll Work.
Team & Collaboration
Collaborate with teams across Wise globally; Collaborate with internal stakeholders; Work in a team with a diverse group of people
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise; from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident. The team are experts in the Wise Platform APIs, and provide 24/7 coverage - based across Singapore, Tallinn, and Austin - in order to maintain the highest quality and reliability for partners’ technical integrations. # The Role We’re looking for a Technical Support Engineer for the Integration Success Team to scale our servicing capabilities for the Wise Platform in North America. You’ll be part of a global team whose main focus is ensure that Wise API integration gets an industry leading level of assistance when they need it. You will often take ownership of complex support: from API behaviour issues, to act as first-responders in major incidents and collaborate across global internal teams. # Your mission * You’ll help support our API customers across different support channels and time zones - primarily with email in queues and also by phone or video conferencing in cases of critical issues. * You’ll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us. You’ll collaborate with teams across Wise globally. * You’ll contribute to troubleshooting and solving issues that partne
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