Wise
Financial Services
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Support Engineer at Wise. Skills: API support, Incident management. Support enterprise API customers. Resolve critical issues in real-time”
Industry & Context.
Troubleshooting; Debugging
On-call rotation, Weekend coverage, Holiday coverage
What They're Looking For.
Must Have
4+ years Technical Support Engineering experience, Test and debug REST APIs, Interpret logs, Query databases, Support enterprise clients via email, chat, phone, video calls, Handle high-severity incidents, Manage multiple priorities, Set clear expectations with stakeholders
Nice to Have
Basic knowledge of Python or JavaScript
What You'll Do.
Support enterprise API customers
Resolve critical issues in real-time
Develop expertise in Wise API
Develop expertise in SWIFT products
Interpret system logs
Trace issues to source
Respond during technical incidents
Manage high-severity escalations
Coordinate with global teams
Capture trends in partner issues
Feed data to product teams
Feed data to engineering teams
Ensure seamless integration experience
Provide industry-leading assistance
How You'll Work.
Team & Collaboration
Global teams; Engineering teams; Commercial teams; Product teams
Communication Scope
Multi-channel communication
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners. We are looking for a Technical Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America. You will be part of a global, 24/5 team—spanning Austin, Tallinn, and Singapore—dedicated to maintaining the highest quality and reliability for our partners’ technical integrations. Your Mission: * Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time. * Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source. * Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams. * Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements. * Cross-Functional
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