Vonage
cloud communications
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at Vonage. Skills: technical support, API, SDK, real-time communication, troubleshooting. Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations. Contribute to internal and external knowledge bases”
What You'll Achieve.
provide a customer experience that leaves our customers impressed, loyal and true advocates of our company!
Industry & Context.
Problem solver; Investigate, troubleshoot, diagnose and resolve technical issues
Fixed shift timing: 14: 30 - 22: 30 IST
What They're Looking For.
Must Have
2-4 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors, Experience supporting or implementing APIs or SDKs, Experience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets, Capable of troubleshooting client and server-side code
Nice to Have
Experience with other programming languages: PHP, Python, Ruby, Node JavaScript, iOS or Android development experience, Experience building applications using iOS, Android or Javascript, Conceptual understanding of the principles of good software design
What You'll Do.
diagnose and resolve technical issues related to customer API and SDK implementations
Contribute to internal and external knowledge bases
How You'll Work.
Team & Collaboration
Collaborate with your team to identify bugs and escalate to next-level support
Communication Scope
Communicate effectively (both verbal and written) with our customers and internal stakeholders; Communicate well with different audiences (developers, technical and non-technical users)
Full Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! Why this role matters As an API/SDK Video Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW……. What you will do Please note the role has Fixed shift timing: 14:30 - 22:30 IST Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations Communicate effectively (both verbal and written) with our customers and internal stakeholders Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly Contribute to internal and external knowledge bases Collaborate with your team to identify bugs and escalate to next-level support Communicate well with different audiences (developers, technical and non-technical users) What you’ll bring Bachelor’s Degree in Computer Science or equivalent At least 2-4 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets Capable of troubleshooting client and server-side code Nice to have: Experience with other programming languages: PHP, Python, Ruby, Node JavaScript, iOS or Android development experience Experience building applications using iOS, Android or Javascript Conceptual understanding of the principles of good software design What's in it for you In a
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