TechnicalSupportEngineer

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications technology and troubleshooting, help our customers rapidly resolve any issues, publish online knowledge articles, and communicate proactively for any incidents that occur. Why this role matters As a Technical Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, who are integrating our real-time communication APIs and SDKs. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW... What you'll do Please note the role has Fixed shift timing: 14:30 - 22:30 IST Investigate, troubleshoot, diagnose and resolve technical issues related to cloud communication platforms Actively drive Knowledge-Centered-Service methodologies by capturing, refining and publishing solutions into our Knowledge Base Problem-solve, have a natural curiosity and demonstrate the ability to learn rapidly Communicate effectively (both verbal and written) across diverse audiences, from technical developers to non-technical stakeholders and customers What you'll bring 1+ years in Technical Support, ideally within the telecommunications, CPaaS or SaaS sectors Experience navigating the CPaaS Business Messaging ecosystem, with a demonstrated understanding of A2P SMS, RCS, and/or OTT channels. Experience in supporting API or SDK implementation and/or integration Technical literacy in networking fundamentals and the ability to navigate the complexities of API-driven ecosystems What's in it for you In addition to