Tenable, Inc.
Cybersecurity
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer at Tenable, Inc.. Skills: Vulnerability assessment, Compliance auditing, Cybersecurity software, AI, LLMs. Bridge gap between products and customers. Solve real-world technical challenges”
What You'll Achieve.
Accelerate case resolution; Elevate customer experience
Industry & Context.
Problem-solving
Occasional weekends, Occasional holidays
What They're Looking For.
Must Have
Authorized to work in U.S., Demonstrated interest in AI, Knowledge of computer, Knowledge of network, Knowledge of application, Analytical skills, Problem-solving skills, Ability to learn quickly, Excellent written skills, Excellent verbal skills, Customer-focused mindset, Ability to manage multiple priorities, Flexibility to work occasional weekends, Flexibility to work occasional holidays, Must be able to work hybrid/onsite
Nice to Have
Network security experience a plus, Hands-on experience with AI/LLMs, Familiarity with Nessus or similar tools, Experience using Nessus, Experience using other vulnerability management tools, Experience using cybersecurity tools, Experience with ticketing systems, Log analysis using SEIM product, Database technologies knowledge, SQL knowledge, Virtualization technology knowledge, Fundamental understanding of programming languages, Experience in Industry Security Standards, Understanding of Certificates and CA’s, Basic understanding of reviewing PCAPs, Bilingual candidates desirable
What You'll Do.
Bridge gap between products and customers
Solve real-world technical challenges
Offer exceptional support
Support cutting-edge vulnerability assessment software
Support compliance auditing software
Assist customers with Nessus scanner
Guide customers through log correlation
Guide customers through real-time vulnerability analysis
Contribute to mitigating cyber risks
Contribute to closing Cyber Exposure gap
Deliver top-notch support
How You'll Work.
Team & Collaboration
Work closely with Sales; Work closely with Customer Advocacy; Work closely with Research; Work closely with Product Management; Work closely with Engineering; Work closely with Tenable team
Communication Scope
Written communication; Verbal communication
Full Job Description
Who is Tenable? Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Applicants must be authorized to work for any employer in the U. S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc Your Role: Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference! Your Opportunity: Work closely and build relationships with the rest of
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