Td Synnex
TechnicalSupportEngineer
“Technical Support Engineer at Td Synnex. Skills: Technical Support, Software Products, Problem Solving, Customer Support. Provide technical support for complex software products. Manage customer escalations”
What You'll Achieve.
delivering quality software support; departmental goals and objectives for quality; response and resolution times; customer satisfaction
Industry & Context.
researching and developing solutions; problem solving with specialty knowledge; analysis; research; root cause analysis; complex technical problem solving
ON-SITE position at our Reston, VA office, provide after-hours coverage as needed
What They're Looking For.
Must Have
Bachelor's degree or higher in Computer Science, Computer Engineering, or equivalent professional experience, coding experience preferably in Java or knowledge of SQL, experience with diverse operating systems with Linux preferred, Knowledge of cloud infrastructure including AWS, GCP, or Azure, Experience using JIRA or equivalent ticketing tools, Experience using Confluence or similar documentation systems, Experience using logs, Experience using server monitoring tools, Aptitude for complex technical problem solving
Nice to Have
1–3 years of relevant experience
What You'll Do.
Provide technical support for complex software products
Manage customer escalations
Define and drive analysis and research
Perform root cause analysis
Validate product bug fixes
Develop and maintain troubleshooting plans
Develop and maintain specialized test environments
Collaborate with R&D and internal stakeholders
Define and report product supportability
Assist in scheduling team resources
Acquire expertise across platforms and technologies
How You'll Work.
Team & Collaboration
Collaborate with R&D and internal stakeholders; Work with product team
Communication Scope
communication skills
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