TechnicalSupportEngineer

We are looking for a proactive and tech-savvy **Technical Support Engineerfor for one of our** **B2B clients**. In this role, you will combine technical expertise with customer-facing skills — from product setup and troubleshooting to long-term relationship management. The ideal candidate enjoys solving complex problems, working with APIs and data, and guiding clients through every stage of their journey. Excited? Let’s see what it takes 💛 **What you will do:** * Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); * Conduct demo calls to understand client business needs and deliver compelling product presentations; * Develop and lead client training sessions to ensure strong adoption and effective product usage; * Troubleshoot technical issues, including API requests, data flows, and integrations; * Act as a trusted advisor by proactively managing the client journey and ensuring long-term success; * Manage a portfolio of accounts, focusing on retention and identifying growth opportunities; * Collaborate with product and engineering teams to resolve complex technical challenges; * Build strong, long-lasting relationships with customers through clear and proactive communication. **What you need to succeed in this role:** * 1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management; * Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar); * Strong technical mindset with the ability to understand systems, APIs, and data flows; * Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage; * Excellent communication and presentation skills; * Customer-oriented, responsible, and solution-driven attitude; * Fluent English (both written and spoken). **Main Requirements & Must-Have Skills:** * Tech-savvy & analytical — you enjoy solving technical challenges and understanding