TechnicalSupportEngineer

**Who we are?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a **Technical Support Engineer** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. **What you will do:** * Deliver outstanding technical support via chats and emails, phone calls; * Troubleshoot complex technical issues and escalate as needed; * Act as the primary technical contact during the life-cycle live events; * Escalate incidents clearly, including impact, timeline, and reproduction steps; * Perform log analysis, REST APIs, JSON, and SQL; * Use AWS tools (CloudWatch, Athena, S3) and monitoring/logging platforms (Grafana, OpenSearch); * Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams. **What you need to succeed in this role:** * Excellent English communication skills (at least C1 for both spoken and written); * At least **1–2 years of proven experience** in a **Technical Support** role; * Experience as Tier 2 Technical Support Engineer; * Outstanding problem-solving abilities, and a customer-focused attitude. **Will be a great plus:** * Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline; * Proficiency in reading and writing scripts in Python, Bash, or JavaScript. **Benefits:** * Flexible schedule; * Opportunity to cooperate fully **remotely;** * Inclusive international environment; * Comp