TechnicalSupportEngineer

**Who we are?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a **Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. **What you will do:** * Deliver high-quality technical support services to enterprise B2B clients via emails; * Join a global support team and offer on-call assistance for critical issues as required; * Troubleshoot complex technical issues and escalate as needed; * Acts as the primary technical contact during the life-cycle Live events; * Use SQL, Grafana, OpenSearch, and other tools to analyze logs, APIs, and errors; * Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience; * Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams. **What you need to succeed in this role:** * Excellent English communication skills (C2 for both spoken and written); * At least 4 years of technical support experience in SaaS; * Proven ability to diagnose and resolve complex technical issues; * Strong troubleshooting and debugging skills; * Experience with log analysis, REST APIs, JSON, and SQL; * Experience with AWS tools (CloudWatch, Athena, S3); * Familiarity with monitoring and logging platforms (Grafana, OpenSearch); **Will be a great plus:** * Bachelor’s Degree in Computer Science, Information Technology,