Starburst
enterprise intelligence
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at Starburst. Skills: Technical Support, Big Data, Cloud technologies. Provide support for deployments. Answer technical questions”
What You'll Achieve.
ensure customers receive value driven enterprise experience
Industry & Context.
identify root causes; provide solutions
25% in-person travel
What They're Looking For.
Must Have
5+ years of support experience, 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience, Ability to Travel: 25% in-person travel
What You'll Do.
Provide support for deployments
Answer technical questions
Reproduce reported issues
Open feature requests
Provide upgrade support
Conduct technical check-ins
Contribute to documentation
Consult to content teams
Drive departmental initiatives
Identify areas of opportunity
How You'll Work.
Team & Collaboration
Coordinate with Support leadership; Coordinate with Engineering; Coordinate with Product; Coordinate with Accounts teams; Partner with Leadership; Contribute to cross functional initiatives
Full Job Description
About Starburst Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai. Job Summary The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience. A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy. Responsibilities Technical Support: Provide support for standard and custom deployments Answer break/fix and non-break/fix technical questions through SFDC ticketing system Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions Open SEP and Galaxy bug reports in Jira and feature requests in Aha! LTS Upgrades: Provide upgrade support upon customer request Customer must be on a supported LTS version at the time of request TSE must communicate unsupported LTS requests to the Account team as these require PS services Monthly Technical check-insConduct regularly scheduled technical c
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