Sigma Computing
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at Sigma Computing. Skills: Technical support, Customer success, SQL. Assist with diagnosis and resolution. Develop best practices and tools”
Industry & Context.
Issue diagnosis; Issue resolution; Troubleshooting
On-call duties
What They're Looking For.
Must Have
2+ years customer-facing technical role, SQL proficiency, SQL query performance troubleshooting, query plan analysis, data modeling concepts, chart data into logical visualizations, building trust with customers, bringing issues to resolution quickly, desire to build scalable processes, documenting common patterns, building tooling for diagnosing issues, collaboration skills, work with multiple departments
Nice to Have
Supporting a cloud service in production, Experience working with Snowflake, Experience working with Redshift, Experience working with BigQuery, Knowledge of GCP, Knowledge of AWS, Startup experience
What You'll Do.
Assist with diagnosis and resolution
Develop best practices and tools
Optimize service for performance
Create a first-class experience
Participate in quarterly projects
Perform periodic on-call duties
Improve automation and processes
How You'll Work.
Team & Collaboration
Cross-functional groups; Product team; Engineering team; Go-to-market teams
Communication Scope
Verbal communication; Written communication
Full Job Description
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. Minimum Education Requirement This position requires a U. S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. What You Will Be Doing You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product. Participate in quarterly projects and perform periodic on-call duties to improve automation and processes. Qualifications We Are Looking For 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries. SQL query performance troubleshooting and query plan analysis. Proficient in data modeling concepts. Ability to chart data into logical visualizations. A proven track record of building trust with customers and bringing issues t
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