Saviynt
Identity Security
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at Saviynt. Skills: Identity and Access Management (IAM), IGA solutions, Saviynt, Sailpoint, OIM, ISIM, REST/SOAP web services, SQL, Scripting. Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions. Troubleshooting of customer reported incidents and system alerts”
What You'll Achieve.
Customer Satisfaction; Ticket & Resolution Quality; Productivity
Industry & Context.
Troubleshooting; debug; break fix issues; resolution; root cause analysis
What They're Looking For.
Must Have
Minimum 3 years’ experience in implementing various IGA solutions, Domain knowledge in Identity and Access Management (IAM), Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM, Knowledge and experience in invoking REST/SOAP web services using tools such as Postman, Extensive experience in database operations & SQL hands-on experience, Scripting (ex. Shell, Javascript, Python, Groovy), Basic knowledge of operating systems such as Linux, Unix windows, Prior experience integrating with any SSO providers, Experience working with global Customers
Nice to Have
Cloud, Java, Scripting, Linux, SQL
What You'll Do.
Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions
Troubleshooting of customer reported incidents and system alerts
debug and troubleshoot break fix issues and take it to a resolution
Provide technical analysis for incidents
and root cause analysis for the incidents
Respond and resolve issues within agreed service levels
Publish knowledge articles for the incidents and service requests
prepare technical documents for the standard operating procedures
Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings
How You'll Work.
Team & Collaboration
Work closely with Internal Saviynt Labs Teams
Communication Scope
Communicate with end users/businesses to explain the issue(s) and solutions; timely & quality communication; Excellent written and verbal communication skills
Full Job Description
## Description Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. ## WHAT YOU WILL BE DOING Customer Communication Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions. Drive Customer Satisfaction through timely & quality communication. Troubleshooting Skills Troubleshooting of customer reported incidents and system alerts. Identify, debug and troubleshoot break fix issues and take it to a resolution. Provide technical analysis for incidents, resolution, and root cause analysis for the incidents. Respond and resolve issues within agreed service levels. Collaboration & Knowledge Sharing Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures. Domain Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings. KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity ## WHAT YOU BRING Minimum 3 years’ experience in implementing various IGA solutions Strong Domain knowledge in Identity and Access Management (IAM) Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM Knowledge and experience in invoking REST/SOAP web services using tools such as Postman Database: Extensive experience in database operations & SQL Strong hands-on experience wit
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