SAP
SaaS
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at SAP. Skills: Technical Support, Customer Communication, Problem Solving. Communicate with customers. Act as a trusted advisor”
What You'll Achieve.
Deliver prompt and effective solutions; Meet Service Level Agreements (SLAs); Achieve high customer satisfaction; Enhance the overall customer experience
Industry & Context.
Problem-solving skills with a customer-first approach
Availability to work onsite at the SAP office 3 times a week, Available to work Tuesday - Saturday
What They're Looking For.
Must Have
5+ year experience in software support or customer service, Fluent in English (verbal and written), Problem-solving skills with a customer-first approach, Knowledge of HTML, jQuery, CSS, Experience in various communication formats (written, live chat, conference calls, in-person), Ability to grasp and articulate new technologies quickly, Proficient in using application logs, browser dev tools, and other diagnostic tools, Independent and teamwork capabilities, Poise and articulation in challenging customer interactions
What You'll Do.
Communicate with customers
Act as a trusted advisor
Develop in-depth product knowledge
Engage with customers to understand goals
Apply and share best practices
Innovate and propose ideas
How You'll Work.
Team & Collaboration
Independent and teamwork capabilities
Communication Scope
Fluent in English (verbal and written); Experience in various communication formats (written, live chat, conference calls, in-person); Poise and articulation in challenging customer interactions
Full Job Description
## Description WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. This role is with SAP, supporting WalkMe. As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience. ## What You'll Own Communicate with customers via email, live chat, and screen shares. Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency. Develop in-depth knowledge of our products and their features. Engage with customers to understand and fulfil their goals with our solutions. Apply and share best practices for optimal use of our products. Innovate and propose ideas for enhancing the overall customer experience. ## What You Need to Succeed 1.5+ year experience in software support or customer service. Fluent in English (verbal and written). Problem-solving skill
Applying for this Technical Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about SAP?
Real rants from real employees. Read before you apply.