Russell Investments
Financial Services
TechnicalSupportEngineer
“Technical Support Engineer at Russell Investments. Skills: Desktop Support, Windows, Troubleshooting, Customer Service. Provide client facing infrastructure support. Perform deskside OS support”
What You'll Achieve.
ensure quality service delivery; ensure user satisfaction; meet deadlines
Industry & Context.
superior analytical skills
APAC shift (5:00 am - 2:00 pm IST)
What They're Looking For.
Must Have
5+ years of Desktop Support experience, background in a Windows environment, Ability to prioritize and execute tasks in a high-pressure, fast-paced environment, organizational skills, adaptability, flexibility, Experience working with cross-functional IT groups, Knowledge of Systems Center/SCCM (2012/2019), Experience with MS Office/O365, Knowledge of Windows OS Registry, Experience with imaging tools and software, Experience with Windows, iOS, and Android, background in troubleshooting, superior analytical skills, supporting users in a Windows environment on multiple client computing platforms, physical and virtual workstations, Citrix, mobile devices
Nice to Have
ITIL v3 foundation certification, A+, MCDST, Dell Online Search Dispatch (DOSD)
What You'll Do.
Provide client facing infrastructure support
Perform deskside OS support
Handle workstation provisioning
Provide Smart hands assistance
Offer general office support
Collaborate with global team members
Provide hands-on support
Provide Tier 2 troubleshooting
Install end-user workstations
Configure end-user workstations
Test end-user workstations
Maintain end-user workstations
Monitor end-user workstations
Troubleshoot end-user workstations
Ensure equipment is in proper order
Participate in IT projects
How You'll Work.
Team & Collaboration
Collaborate and coordinate with global team members; work closely with the Workplace Technology team; work closely with Infrastructure Architects; work closely with Service Management; work closely with Outsourced Providers; work closely with vendors; Experience working with cross-functional IT groups; promote open communication; promote teamwork; Ability to be a team player
Communication Scope
excellent communication; effectively communicate with all levels of associates
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