Postman
SaaS
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer at Postman. Skills: Technical Support, Customer Success, API Development. Become technical expert on Postman platform. Take ownership of customer reported issues”
What You'll Achieve.
Achieve CSAT metrics; Achieve responsiveness metrics; Achieve # of iterations metrics
Industry & Context.
Troubleshooting; Diagnosing issues; Identifying solutions; Root cause analysis
Participate in weekend coverage, Timezone alignment IST
What They're Looking For.
Must Have
2+ years technical product support, Experience with API Development / SaaS products, Excellent client-facing skills, Excellent written communication skills, Excellent verbal communication skills, Comfortable with technical concepts, Great analytical skills, Familiarity with software products, Familiarity with basics of networking, Familiarity with fundamentals of REST APIs, Familiarity with how the web works, Able to work asynchronously, Comfortable providing customer support over phone, Able to work standard hours aligned to IST, Participate in weekend coverage
Nice to Have
Familiarity with key languages like JavaScript, Familiarity with Node.js, Familiarity with PHP, Experience in customer-facing roles, Experience with Jira, Experience with Github, Experience with Zendesk, Experience with Confluence
What You'll Do.
Become technical expert on Postman platform
Take ownership of customer reported issues
See problems through to resolution
Research customer issues
Diagnose customer issues
Troubleshoot customer issues
Identify solutions for customer issues
Work with engineering teams
Work with product teams
Work with customer teams
Maintain internal tools
Build proofs-of-concepts for users
Interact with Postman's developer community
Achieve key metrics around CSAT
Achieve key metrics around responsiveness
Achieve key metrics around # of iterations
Provide real-time customer support via phone
Provide screen-sharing support
Coordinate escalation
Provide clear follow-ups in writing
Participate in weekend coverage
How You'll Work.
Team & Collaboration
Work with engineering; Work with product; Work with customer teams; Globally distributed team
Communication Scope
Explaining technical concepts; Explaining concepts live; Guiding troubleshooting steps
Full Job Description
Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity We seek a Technical Support Engineer to join our team and deliver excellent service for a leading global SaaS company with millions of users. You will engage with customers, both technical and non-technical, on a personal level, across multiple support channels—including phone support. Familiarity with key languages like JavaScript, Node.js, and PHP is highly valued. Don't hesitate to apply even if you don't meet all the requirements—we welcome applicants from diverse backgrounds, including those without customer-facing experience. Location requirement: This role is open to candidates based in Bangalore, India. Timezone alignment: This role is aligned to India Standard Time (IST). What You’ll Do Becoming a technical expert on the Postman platform Taking ownership of customer reported issues and seeing problems through to resolution Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues Working with engineering, product, and customer teams to ensure speedy resolution Streamline process, run experiments, build/maintain internal tools, build proofs-of-concepts for users Contribut
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