Nozomi Networks
Cybersecurity
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer at Nozomi Networks. Skills: OT cybersecurity, IoT cybersecurity, Network security, Technical support. Provide post-sales break-fix support. Consult with stakeholders”
Industry & Context.
Troubleshooting skills; Root cause analysis
What They're Looking For.
Must Have
Customer-facing roles experience, Network security experience, Unix Systems knowledge, Virtualization technologies knowledge, Scripting knowledge, API integrations knowledge, Networking protocols knowledge, Security protocols knowledge, Security appliances installation experience, Security appliances configuration experience, Security appliances operation experience, Information security principles knowledge, Troubleshooting skills, Written communication skills, Verbal communication skills, Presentation skills, English proficiency, Confidentiality and data privacy protocols ability, FreeBSD proficiency, PostgreSQL knowledge, AI-enabled tools usage experience, AI-assisted tools proficiency, Bachelor's Degree in Computer Engineering or Computer Science, ICS security projects experience
Nice to Have
Systems Engineer experience, Consultancy role experience, Operations role experience, Infrastructure design experience, Deployment experience, Testing experience, Verification experience, Optimization experience
What You'll Do.
Provide post-sales break-fix support
Consult with stakeholders
Collaborate with stakeholders
Resolve technical issues
Perform customer service
Design infrastructure
Deploy infrastructure
Verify infrastructure
Optimize infrastructure
Drive customer interactions
Resolve customer issues
Interact with Product Teams
Interact with Engineering Teams
Develop core competency
Maintain core competency
Create knowledge base content
Update knowledge base content
Understand critical account infrastructure
Understand technical environments
Provide white-glove treatment
Replicate customer issues
Reproduce customer issues
How You'll Work.
Team & Collaboration
Interact internally with Product Teams; Interact internally with Engineering Teams
Communication Scope
Written communication; Verbal communication; Presentation skills
Full Job Description
Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. You could be the next "Nozomier"! If this sounds like you, read on. In this role you will: Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues. Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed. Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed. Develop and maintain core competency on Nozomi Networks entire product line and technologies. Create knowledge base content where none exists while updating existing to correctly position solutions. Understanding of critical account infrastructure and technical environments. Provide white-glove treatment for critical accounts. Replicate and reproduce customer issues in the lab prior to escalating issue internally. To be successful in this opportunity, you will have: Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer. Experience in network security in a support, design, consultancy or operations role. Strong knowledg
Applying for this Technical Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Nozomi Networks?
Real rants from real employees. Read before you apply.