New Relic
Observability
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at New Relic. Skills: Technical Support, APM, Kubernetes, Cloud Services. Assist in solving complex technical customer problems. Address customer issues effectively”
What You'll Achieve.
Provide top-tier support; Optimize digital applications
Industry & Context.
Analytical skills; Technical troubleshooting abilities; Troubleshoot and solve problems
Availability to work a Tuesday – Saturday schedule, Criminal background check required, Export compliance assessment may be required
What They're Looking For.
Must Have
Availability to work a Tuesday – Saturday schedule, Proven experience delivering end-user software support through multiple channels like email, phone, and social media, Experience troubleshooting and optimizing application performance (APM) in enterprise environments, Solid understanding of Linux-based environments, Proficient in containerization and orchestration—specifically Docker and Kubernetes, Familiarity with web technologies and cloud hosting services like AWS, Azure, and Google Cloud, Ability to collaborate seamlessly across teams or disciplines to troubleshoot and solve problems, Prior experience in a DevOps, Software Engineering, or Technical Support role
Nice to Have
Experience with additional IaaS platforms like Azure or Google Cloud Platform, Certifications in Java, Python, or K8S, Familiarity with New Relic products, Comfort in analyzing and interpreting system/application logs
What You'll Do.
Assist in solving complex technical customer problems
Address customer issues effectively
Provide outstanding customer service
Resolve intricate APM-related issues
Support customers with installation
Support customers with configuration
Support customers with data exploration
Document feedback on feature requests
Report bugs to Product Organization
Advance skills through training
How You'll Work.
Team & Collaboration
Collaborate across teams to assist in solving complex technical customer problems; Work closely with our engineering teams to resolve intricate APM-related issues; Ability to collaborate seamlessly across teams or disciplines to troubleshoot and solve problems
Full Job Description
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity As a New Relic Technical Support Engineer, you'll have the unique chance to dive deep into our infrastructure products, helping customers navigate through challenging technical issues. At New Relic, we value continuous learning and skill enhancement to ensure we provide top-tier support in the ever-evolving world of infrastructure technology. We prioritize training, technical knowledge, and customer empathy; your growth prospects will be limitless. You’ll be at the forefront of supporting our APM suite, with a deep focus on distributed tracing, code-level profiling, and monitoring microservices within Kubernetes and cloud-native environments. ⚠️ Important Note To ensure we provide consistent, world-class coverage for our global customers, this role follows a non-traditional work week: Tuesday through Saturday. Please ensure you are available and comfortable with this schedule before applying. What you'll do Collaborate across teams to assist in solving complex technical customer problems within our APM product suite. Display strong analytical skills and technical troubleshooting abilities to address customer issues effectively. Provide outstanding customer service and demonstrate genuine empathy towards customers facing technical difficulties. Work closely with our engineering teams to resolve intricate APM-related issues. Support New Relic customers with installation, configuration, and data exploration requests related to infrastructure technologies. Advocat
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