Nebius
Cloud Infrastructure
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer at Nebius. Skills: Technical support, LLM applications, Cloud services. Monitor support tickets. Provide timely responses”
What You'll Achieve.
Ensure critical issues resolved quickly; Contribute to continuous improvement
Industry & Context.
Troubleshooting
Off-hours coverage, Global customer base
What They're Looking For.
Must Have
2+ years technical support, Experience supporting technical customers, Troubleshooting skills across APIs, Backend skills and experience, Experience with APIs, Experience with Python, Experience with LLM toolchains, Experience with no-code integrations, Comfort working with logs, Experience with monitoring tools, Experience with 3rd-party integrations, Clear, helpful, accurate responses, Flexibility with schedule, High ownership mindset
Nice to Have
Experience with LangChain, Experience with LlamaIndex, Experience with vector DBs, General understanding of RAG, Understanding of prompt engineering, Understanding of agent architectures
What You'll Do.
Monitor support tickets
Provide timely responses
Collaborate with engineering
Collaborate with operations
Collaborate with documentation
Collaborate with product teams
Communicate customer needs
Improve internal tooling
Participate in post-mortems
Contribute to improvement efforts
Improve documentation
Improve knowledge articles
How You'll Work.
Team & Collaboration
Engineering teams; Customer Success teams; Operations teams; Documentation teams; Product teams
Communication Scope
Clear responses; Helpful responses; Accurate responses
Full Job Description
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R& D. The role We're hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You'll be monitoring incoming tickets, fielding requests, helping teams debug production LLM applications and agents, and ensuring critical issues get resolved quickly. You'll be a key part of delivering world-class technical support for modern AI platforms. Examples: We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team. Platform Security Engineer’s primary focus will be designing, implementing, and maintaining security measures to protect company’s environments from various threats. As a Sales Development Representative, you will play a pivotal role in fueling Nebius AI’s growth by identifying and developing new business opportunities. Your primary responsibility will be to profile potential customers, initiate outreach efforts, establish and nurture relationships, qualify leads, and support the closing of deals. This role requires a deep understanding of cloud computing and HPC infrastructure, combined with excellent communication skills and a proactive mindset. We’re looking for a (Senior AI/ML Solutions Architect) to
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