Nebius

Cloud Infrastructure

TechnicalSupportEngineer

$110–137k United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Technical Support Engineer at Nebius. Skills: Technical support, LLM applications, Cloud services. Monitor support tickets. Provide timely responses”

What You'll Achieve.

Ensure critical issues resolved quickly; Contribute to continuous improvement

Industry & Context.

Cloud Infrastructure
Problems you'll solve

Troubleshooting

Eligibility Requirements

Off-hours coverage, Global customer base

What They're Looking For.

Must Have

2+ years technical support, Experience supporting technical customers, Troubleshooting skills across APIs, Backend skills and experience, Experience with APIs, Experience with Python, Experience with LLM toolchains, Experience with no-code integrations, Comfort working with logs, Experience with monitoring tools, Experience with 3rd-party integrations, Clear, helpful, accurate responses, Flexibility with schedule, High ownership mindset

Nice to Have

Experience with LangChain, Experience with LlamaIndex, Experience with vector DBs, General understanding of RAG, Understanding of prompt engineering, Understanding of agent architectures

What You'll Do.

Monitor support tickets

Provide timely responses

Collaborate with engineering

Collaborate with operations

Collaborate with documentation

Collaborate with product teams

Communicate customer needs

Improve internal tooling

Participate in post-mortems

Contribute to improvement efforts

Improve documentation

Improve knowledge articles

How You'll Work.

Team & Collaboration

Engineering teams; Customer Success teams; Operations teams; Documentation teams; Product teams

Communication Scope

Clear responses; Helpful responses; Accurate responses

Full Job Description

About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R& D. The role We're hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You'll be monitoring incoming tickets, fielding requests, helping teams debug production LLM applications and agents, and ensuring critical issues get resolved quickly. You'll be a key part of delivering world-class technical support for modern AI platforms. Examples: We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team. Platform Security Engineer’s primary focus will be designing, implementing, and maintaining security measures to protect company’s environments from various threats. As a Sales Development Representative, you will play a pivotal role in fueling Nebius AI’s growth by identifying and developing new business opportunities. Your primary responsibility will be to profile potential customers, initiate outreach efforts, establish and nurture relationships, qualify leads, and support the closing of deals. This role requires a deep understanding of cloud computing and HPC infrastructure, combined with excellent communication skills and a proactive mindset. We’re looking for a (Senior AI/ML Solutions Architect) to

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