MORO TECH
Automotive
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at MORO TECH. Skills: Technical Support, Automotive diagnostics, OEM platforms, Vehicle systems. Provide Level 2 technical support. Filter, verify, document, and own support cases”
What You'll Achieve.
ensures the accurate handling, investigation, and resolution of complex support cases; acting as a key escalation point; ensuring timely follow-up and First Contact Resolution (FCR); ensure SLA compliance; enhancing support operations; ensuring optimal communication between vehicles, diagnostic tools, and technical systems
Industry & Context.
investigation, and resolution of complex support cases; diagnostic expertise; Root Cause Analysis (RCA)
What They're Looking For.
Must Have
3+ years of experience in Technical Support or Customer Support roles, Experience within the automotive industry, particularly in diagnostics, OEM platforms, or vehicle systems, Bachelor’s degree or diploma in Engineering, preferably in Mechanical, Electronics, Information Technology, or a related field, Solid understanding of Windows Operating Systems, Proficiency in Microsoft O365 Suite (Outlook, Word, Excel, PowerPoint, Teams), Ability to work with technical tools, diagnostic systems, and support platforms, Excellent communication skills
Nice to Have
Basic understanding of networking, cloud or on-prem applications, CAN and OBD Knowledge are very useful, Driver’s license for Cat C1 (LUV) vehicles
What You'll Do.
Provide Level 2 technical support
and own support cases
Collaborate with Level 1 support
Escalate issues to OEM support lines
Monitor support performance using KPIs
Ensure SLA compliance
Deliver performance reporting
Promote clear communication across teams
Conduct Root Cause Analysis (RCA)
Contribute to continuous improvement
Support testing activities
How You'll Work.
Team & Collaboration
Collaborate closely with Level 1 support; Promote clear communication across teams and entities; working in cross-functional squads; agile collaboration
Communication Scope
Excellent communication skills; Promote clear communication across teams and entities
Full Job Description
### 🚀 Ready to Make an Impact? Join MORO TECH! MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise. Imagine being part of a team working alongside one of the world’s largest OEMs and shaping the future of the industry. Here, your ideas are not just welcomed, they are essential! We thrive on creativity, value diverse perspectives and foster an environment where everyone’s contributions are valued. If you are driven by the sense of doing meaningful work and growing in a dynamic company, let’s connect! We are looking for a **Technical Support Engineer** responsible for delivering advanced technical support across multiple European platforms. This role ensures the accurate handling, investigation, and resolution of complex support cases, while acting as a key escalation point between Level 1 teams and OEM support lines. The position combines strong diagnostic expertise with performance monitoring, SLA management, and continuous improvement initiatives, including root cause analysis and training material development. With a focus on efficiency, collaboration, and service excellence, the role plays a critical part in enhancing support operations and ensuring optimal communication between vehicles, diagnostic tools, and technical systems. **On a given day, a Technical Support Engineer you will:** * Provide Level 2 technical support across European support platforms, ensuring effective case handling and resolution. * Filter, verify, document, and own support cases end-to-end, ensuring timely follow-up and First Contact Resolution (FCR) where possible. * Collaborate closely with Level 1 support to clarify case scope and escalate issues to OEM support lines when needed (diagnostic tools or technical publications). * Monitor support performance using KPIs, ensure SLA compliance, and deliver performance reporting to management. * Promote clear
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