Hewlett Packard Enterprise
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer at Hewlett Packard Enterprise. Skills: Technical Support, Networking, Customer Communication. Responding to technical inquiries (incidents, QA) regarding products implemented in customer environments. Building and verifying replication environments using labs”
What You'll Achieve.
Provide prompt solutions to customer issues; Contribute to the establishment of the Mist product support team in Japan
Industry & Context.
Accurately grasping issues and promptly providing solutions; Ability to think independently and act while keeping rules in mind
What They're Looking For.
Must Have
IT industry experience of 3+ years in customer support, Networking (OSI 7 Layer, especially Layer 2 and Layer 3) foundational knowledge, Communication skills, Presentation skills
Nice to Have
Knowledge equivalent to Cisco Systems certification exam CCNA, Proactive attitude towards new challenges, Ability to think independently and act while keeping rules in mind, Proactive attitude towards learning new technologies and solutions
What You'll Do.
Responding to technical inquiries (incidents
QA) regarding products implemented in customer environments
Building and verifying replication environments using labs
Reviewing technical documents and bug databases
and updating knowledge bases
Educating and guiding junior engineers
Participating in internal training
How You'll Work.
Team & Collaboration
Close collaboration and communication with overseas support teams; Working together to make bold moves
Communication Scope
Communication skills; Presentation skills; Communication with overseas support teams; Direct communication with customers
Full Job Description
Technical Support Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** 【このポジションの魅力】 * AI-AssistedなNetwork環境とはどの様なものなのか理解を深める事が可能です * 自社製品のサポートを通してより高度な知識及び技術的スキルを身につける事が可能です * 海外のサポート・チームとの密な連携、コミュニケーションが可能なため英語力向上が見込めます * お客様と直接コミュニケーションをとりながら問題を正確に把握し速やかにソリューションを提供する事が求められるのでサポート・エンジニアとしての総合的なスキル向上が見込めます 【募集背景】 Mist製品の日本国内でのサポート・チームの立ち上げ 【職務内容】 * お客様の環境に導入された製品に関わる技術的な問い合わせ(障害、QA等)への対応 * Labo を用いた再現環境の構築及び検証 * Technical Document並びにBug Data Baseの精査 * Knowledge Baseの作成、校正、更新 * ジュニア・レベル・エンジニアへの教育指導 * 社内トレーニングへの参加 【必須な経験と知識】 * IT業界において3年以上の顧客サポートの経験 * Networking(OSI 7 Layerのうち特にLayer2及びLayer3)の基礎知識 * コミュニケーションスキル * プレゼンテーションスキル 【その他(Want条件)】 * Cisco Systems社認定試験CCNAに相当する知識 * 新しい事へ積極的に取り組む姿勢 * ルールを念頭に置きつつ自ら考え行動に移せる能力 * 新しいテクノロジー、ソリューションを積極的に学ぼうとする姿勢 #japanexperienced #LI-Hybrid **Additional Skills:** Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX) **What We Can Offer You:** **Health & Wellbeing** We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their ph
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