Hewlett Packard Enterprise
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer at Hewlett Packard Enterprise. Skills: Technical support, Network troubleshooting, Customer communication. Respond to technical inquiries. Build and verify reproduction environments”
Industry & Context.
Problem isolation; Solution provision
What They're Looking For.
Must Have
IT industry customer support experience, OSI 7 Layer Layer2 understanding, OSI 7 Layer Layer3 understanding, Problem isolation ability, Lab environment setup, Communication skills, Presentation skills
Nice to Have
OSI 7 Layer Layer4 understanding, OSI 7 Layer Layer5 understanding, OSI 7 Layer Layer6 understanding, OSI 7 Layer Layer7 understanding, Cisco Systems CCNA certification knowledge, Proactive approach to new things, Ability to think and act independently, Proactive learning of new technologies, Leadership
What You'll Do.
Respond to technical inquiries
Build and verify reproduction environments
Review technical documents
Create knowledge base
Proofread knowledge base
Update knowledge base
Educate junior engineers
Participate in internal training
How You'll Work.
Team & Collaboration
Liaise with overseas support teams; Communicate with customers
Communication Scope
English proficiency improvement; Customer communication; Overseas team communication
Full Job Description
Technical Support Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** 【このポジションの魅力】 * AI-AssistedなNetwork環境とはどの様なものなのか理解を深める事が可能です * 自社製品のサポートを通してより高度な知識及び技術的スキルを身につける事が可能です * 海外のサポート・チームとの密な連携、コミュニケーションが可能なため英語力向上が見込めます * お客様と直接コミュニケーションをとりながら問題を正確に把握し速やかにソリューションを提供する事が求められるのでサポート・エンジニアとしての総合的なスキル向上が見込めます 【募集背景】 Mist製品の日本国内でのサポート・チームの立ち上げ 【職務内容】 * お客様の環境に導入された製品に関わる技術的な問い合わせ(障害、QA等)への対応 * Labo を用いた再現環境の構築及び検証 * Technical Document並びにBug Data Baseの精査 * Knowledge Baseの作成、校正、更新 * ジュニア・レベル・エンジニアへの教育指導 * 社内トレーニングへの参加 【必須な経験と知識】 * IT業界において6年以上の顧客サポートの経験 * OSI 7 Layerのうち特にLayer2及びLayer3に対する深い理解 (Layer4以上に対する理解があれば更に良い) * 独力である程度の問題切り分けが出来る能力 (Labo における再現環境構築等を含む) * コミュニケーションスキル * プレゼンテーションスキル 【その他(Want条件)】 * Cisco Systems社認定試験CCNA或いはそれ以上に相当する知識 * 新しい事へ積極的に取り組む姿勢 * ルールを念頭に置きつつ自ら考え行動に移せる能力 * 新しいテクノロジー、ソリューションを積極的に学ぼうとする姿勢 * リーダーシップ #japanexperienced #LI-Hybrid **Additional Skills:** Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX) **What We Can Offer You:** **Health & Wellbeing** We strive to provide our team members and
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