Flexera
SaaS
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at Flexera. Skills: Technical Support, Cloud computing, FinOps. Provide exceptional technical support to customers and partners via chat, email, phone, and screen shares. Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs)”
What You'll Achieve.
Ensure our B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps); Provide timely resolution to complex issues
Industry & Context.
analytical and problem-solving skills; Diagnostic capabilities
Able to work hours that align with Flexera's global customer base (APAC, EMEA, North America)
What They're Looking For.
Must Have
Experience with at least one Cloud provider (AWS, GCP, Azure), Passionate customer orientation and dedication, analytical and problem-solving skills, Possesses intellectual curiosity, Eagerness to learn new technologies/skills, Excellent communication and interpersonal skills, Excellent verbal, written, and listening communication skills in English, Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), Ability to work well in a team setting and collaborate with colleagues, Adapts and responds to the changing environment, Works to understand and support others' needs, Comfort in a fast-paced environment where team success is encouraged
Nice to Have
AWS Cloud Practitioner or Azure Fundamentals certifications preferred, Familiarity with Container technologies (Kubernetes) preferred, Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.)
What You'll Do.
Provide exceptional technical support to customers and partners via chat
Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs)
Troubleshoot complex issues and provide timely resolution
and publish articles for Flexera's Knowledge Base
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
Able to work hours that align with Flexera's global customer base (APAC
How You'll Work.
Team & Collaboration
Act as a trusted advisor to technical end users; Speaking with DevOps and Cloud experts; Works well in a team setting and collaborate with colleagues; Thrives within a globally diverse team and across the organization to achieve goals; Puts the team's best interests ahead of self
Communication Scope
Excellent communication and interpersonal skills; Excellent verbal, written, and listening communication skills in English; Applies an appropriate and effective communication strategy for the situation, context, and target audience; Successfully conveys and receives intended messages while maintaining relationships
Full Job Description
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With **more than 50,000 customers** across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why **we’re consistently recognized by Gartner, Forrester and IDC** as a category leader in the marketplace. Learn more at **flexera.com** ### **Who are we?** ### Flexera saves customers billions of dollars in wasted technology spend. ### ### A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement, and cloud teams to gain deep insights into cost optimization, compliance, and risks for each business service. ### ### Flexera One solutions are built on a set of definitive customer, supplier, and industry data powered by our Technology Intelligence Platform. This enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. ### ### We’re transforming the software industry. We are Flexera. With more than 50,000 customers worldwide, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine th
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