TechnicalSupportEngineer

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Technical Quality Specialist on the Product Support team, you’ll play a critical role in shaping how Figma identifies, diagnoses, and resolves complex product issues at scale. As a founding member of our Bengaluru team, you’ll help establish quality standards, influence workflows, and build strong partnerships with Engineering and Product. We are looking for a Technical Quality Specialist who will drive quality improvements across the support and product lifecycle. This role goes beyond resolving issues - you’ll identify patterns, lead root cause analysis, and partner with Engineering and Product to improve reliability and customer experience at scale. The ideal candidate brings strong technical depth, systems thinking, and the ability to operate effectively in a fast-paced, ambiguous environment. This role will be held from our Bengaluru office. What you’ll do at Figma: Develop deep expertise in Figma’s products, architecture, and customer workflows to diagnose complex technical issues Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear, proactive communication to improve customer satisfaction Contribute to social support efforts by engaging with customers and users on social media and community platforms Adapt to supporting customers across multiple products, i