DoorDash
Technology
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer at DoorDash. Skills: POS integrations, API troubleshooting, Technical support. Manage T2/T3 POS integration support cases. Document customer interactions”
What You'll Achieve.
Maximise reliability for restaurants; Maximise reliability for POS partners
Industry & Context.
Problem-solving; Troubleshooting; Root cause analysis; Debugging; Diagnosis
What They're Looking For.
Must Have
3+ years technical support, 3+ years integration support, 3+ years solutions role, B2B experience, SaaS experience, Hands-on POS integration experience, Depth in at least two POS ecosystems, Depth in middleware platforms, Debugged check-to-guest linking, Debugged check-to-reservation linking, Knowledge of APIs, Experience with REST, Experience with webhooks, Experience with API auth, Experience with JSON payloads, Inspect and diagnose web applications, Inspect and diagnose data-intensive integrations, Experience with JSON, Experience with Python, Experience with HTTP debugging, Reproduce issues with curl/Postman, Follow backend integration code, Experience using Zendesk, Experience using Jira, Track record of automation improvement, Track record of workflow improvement, Pragmatic use of AI in support, Analytical ability, Problem-solving ability, Excellent organisational skills, Verbal communication, Written communication, Experience authoring training documentation, Security discipline on credentials
Nice to Have
Salesforce experience a plus, Security discipline on tokens
What You'll Do.
Manage T2/T3 POS integration support cases
Document customer interactions
Document partner interactions
Debug POS integration issues
Resolve POS integration issues
Own POS integration issues
Partner with internal teams
Provide feedback for product roadmap
Diagnose application issues
Diagnose configuration issues
Diagnose partner environment issues
Use reproduction tools
Credential POS partners
Ensure secure delivery
Provide developer documentation
Improve internal tooling
Use AI-assisted triage
Provide customer experiences
Provide partner experiences
Drive issues to resolution
Author training content
Author knowledge-base content
Mentor less senior TSEs
Convert feedback into product roadmaps
How You'll Work.
Team & Collaboration
Work with Product team; Work with Engineering team; Partner with internal teams; Collaborate with Sales; Collaborate with Customer Success; Collaborate with Implementation
Communication Scope
Verbal communication; Written communication; Technical writing
Process & Methodology
Roadmap planning
Full Job Description
About the Team The In-Store Technology organization at DoorDash is committed to building products that help restaurants create exceptional experiences every day. We are a growing team of engineers and builders on a mission to transform hospitality operations. Within Integrations, we connect our in-store platform to point-of-sale systems so restaurants see accurate check data, spend, and service status alongside guest and reservation information. About the Role We're hiring a Technical Support Engineer focused on POS integrations. You'll manage and resolve complex integration support cases by leveraging technology, logs, and APIs to diagnose failures and maximise reliability for restaurants and POS partners. You'll work closely with our Product and Engineering team, support POS go-lives and partner onboarding, and become a subject-matter expert who contributes to our technical knowledge base, runbooks, and support automation. This role offers the opportunity to work with cutting-edge hospitality technology while directly impacting client success, supporting POS connectivity for venues and POS vendors on our platform. You’ll support POS connectivity at the integration layer (middleware, APIs, and partner-built connectors), not cashier workflows or physical point-of-sale equipment. You're excited about this opportunity because you will… Manage complex T2/T3 POS integration support cases on a daily basis and document customer and partner interactions from investigation through resolution. This role combines client-facing support with high caliber troubleshooting and expertise to debug and resolve issues. Own POS integration issues— credential failures, check linking problems, missing spend, webhook and polling gaps, partner payload errors, and go-live cutover—across restaurants and POS integration partners. Partner with internal teams including Product, Engineering, Sales, Customer Success, and Implementation to resolve integration issues and provide feedback that infor
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