DigiCert
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Engineer at DigiCert. Skills: technical support, problem solving skills, PKI certificates, Rest API’s. ensuring the quality of our internal and customer-facing Security products for the DigiCert software. providing customers with a world class support experience during the US time shift”
What You'll Achieve.
providing customers with a world class support experience
Industry & Context.
problem solving skills; Research through Knowledge Base articles, labs and other means to resolve customer issues
What They're Looking For.
Must Have
2 year degree in IT, related technical degree, or equivalent work experience, 2+ years of experience in technical support, problem solving skills, Knowledge of PKI certificates, Working knowledge of Rest API’s, Comfortable working on a computer daily and conversing over the phone and through email., oral, written and interpersonal communication skills, Detailed-oriented with excellent organization skills, Self-motivated, manage your time well, and get things done., Team oriented and ability to work with people from diverse backgrounds
Nice to Have
Industry related certificates are a plus (Security +, MSCE…), 2+ years of experience in a technical support role within the tech industry, Excellent knowledge of Microsoft products and other applicable software or applications
What You'll Do.
ensuring the quality of our internal and customer-facing Security products for the DigiCert software
providing customers with a world class support experience during the US time shift
providing support via phone and email to DigiCert US based customers to support the DigiCert One platform
Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
Project a professional company image through phone and email interactions.
document and alert supervisors of trends in customer calls
Research through Knowledge Base articles
labs and other means to resolve customer issues
Master internal tools used for timely problem resolution
Contribute to DigiCert Knowledge Base
How You'll Work.
Team & Collaboration
Collaborate with Cross-functional teams to resolve issues and provide solutions
Communication Scope
oral, written and interpersonal communication skills
Full Job Description
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift. The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform. What you will do Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases Project a professional company image through phone and email interactions. Collaborate with Cross-functional teams to resolve issues and provide solutions Recognize, document and alert supervisors of trends in customer calls Research through Knowledge Base articles, labs and other means to resolve customer issues Master internal tools used for timely problem resolution Contribute to DigiCert Knowledge Base What you will have 2 year degree in IT, related technical degree, or equivalent work experience 2+ years of experience in technical support Strong problem solving skills Knowledge of PKI certificates Working knowledge of Rest API’s Comfortable working on a computer daily and conversing over the phone and through email. Strong oral, written and interperson
Applying for this Technical Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about DigiCert?
Real rants from real employees. Read before you apply.