TechnicalSupportEngineer

**Do you want a job with a purpose?** **And do you want to make healthcare safer, better and more reliable?** **Join our Team!** Join us as our **Technical Support Engineer** at******Dedalus** , one of the World’s leading healthcare technology companies, in **Bosnia and Herzegovina **to**** do the best work of your career and make a profound impact in providing better care for a healthier planet. **What you’ll achieve** As Technical Support Engineer for our Medical Imaging solution, you will play a key role in maintaining the reliability and performance of the platform. **You will have the following responsibilities:** You will investigate and resolve complex technical issues as part of 3rd-level (Level 3) support and participate in a 24/7 duty-rotation schedule to uphold maximum availability. By working closely with regional teams and engineering, you will drive continuous improvement and ensure a seamless support experience, making a profound impact across the healthcare sector. **Take the next step towards your dream career** **At Dedalus****Life flows through our software**. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed: **Essential Requirements** * 5+ years in 3rd-level software support or technical escalation roles (healthcare/medical imaging preferred) * Deep expertise in system diagnostics, log analysis, and performance profiling * Good understanding of operating systems, especially Linux, virtualization solutions and computer networks * Experience using relational databases (e.g. Oracle, PostgreSQL, MS SQL Server, ...) * Excellent technical writing skills for documentation and knowledge base development * Fluent English (written & spoken); additional language skills is a plus **Desirable Requirements** * Scripting skills (e.g. BASH, Python, XSLT) for automation of diagnosti