Coupa
SaaS
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer at Coupa. Skills: Technical Support, Customer Support, Troubleshooting. Answer ‘how to’ technical and application configuration questions to our enterprise customers. Assist in troubleshooting 1st and 2nd level technical issues”
What You'll Achieve.
exceeding customer expectations; fostering their success
Industry & Context.
Ability to articulate solutions to complex technical problems clearly and simply
What They're Looking For.
Must Have
Excellent written and verbal communication skills, technical knowledge, including Linux, Unix, and familiarity with other Operating Systems, Interest in learning scripting languages (e. g. , Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML), Ability to articulate solutions to complex technical problems clearly and simply, Experience working directly with external customers in a support environment, preferably in an enterprise software setting
What You'll Do.
Answer ‘how to’ technical and application configuration questions to our enterprise customers
Assist in troubleshooting 1st and 2nd level technical issues
Be responsible for customer production environments
Build 'knowledge articles' in Coupa’s knowledge base for customers' use
How You'll Work.
Team & Collaboration
Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
Communication Scope
Excellent written and verbal communication skills; Ability to articulate solutions to complex technical problems clearly and simply
Full Job Description
## Description Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Technical Support Engineer at Coupa: As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. ## What You'll Do Answer ‘how to’ technical and application configuration questions to our enterprise customers. Assist in troubleshooting 1st and 2nd level technical issues. Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success. Be responsible for customer production environments. Build 'knowledge articles' in Coupa’s knowledge base for customers' use. ## What You Will Bring to Coupa Excellent written and verbal communication skills. Strong technical knowl
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