ConnectWise
Software
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Support Engineer at ConnectWise. Skills: Networking Domain, Azure networking, AWS networking, Network Services. Provide technical support to users. Evaluate user needs”
Industry & Context.
Problem analysis; Troubleshooting
What They're Looking For.
Must Have
5 years of relevant experience in Networking Domain, In-depth experience with Azure & AWS, Experience in configuring basic Network topology, Experience in troubleshooting and implementation of Switches, Excellent understanding of Network Services, Must understand Windows Networking, Knowledge of OSI and TCP/IP
Nice to Have
Experience in configuring UTM, Experience in configuring UTM and its security, Ability to understand, plan and build Basic network topology, Diagnosing complex network issues, Working with other team members to diagnose issues with integrated systems, Participate in multiple network projects simultaneously, Enthusiasm for learning new skills, Cascading knowledge to junior techs, Passion for providing exceptional service to customers, Sense of ownership and accountability, Troubleshooting and the ability to analyse technical problems to prevent future occurrences
What You'll Do.
Provide technical support to users
Enhance system performance
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Network projects
Full Job Description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Technical Support Engineer is responsible for providing technical support to system users and customers by evaluating user needs, identifying problems, and finding solutions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products with enhanced overall system performance for partners. Non-Negotiable Skills-: Must have a minimum of 5 years of relevant experience in the Networking Domain. In-depth experience experience with Azure & AWS (esp. Azure networking) are mandatory. Experience in configuring UTM (Unified Threat Management) will be an added advantage. Must have experience in configuring basic Network topology. Experience in troubleshooting and implementation of Switches (switching issues). Must have an excellent understanding of Network Services, e. g. DHCP Server, DNS, File share, Windows Firewall etc. - Must understand Windows Networking
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