TechnicalSupportEngineer

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! The Hotline Engineer is a hands-on role that demands strong technical expertise, organizational abilities, and exceptional communication skills. This position leverages solid experience in electrical systems and controls to provide support to clients across North America, Mexico, and Central America. The Engineer is also responsible for coordinating and delivering hotline support services for both new and legacy customers, working closely with our European hotline teams to ensure seamless global service. This role offers significant opportunities for career growth and involves collaboration across various technical disciplines, including mechanical and electrical engineering, software development, project management, and customer support. The position may require ongoing training and on-site visits, with frequent travel primarily within North America, and occasional extended international travel as needed. Responsibilities * Ability to learn and understand electrical and control aspects of installed systems * Access and troubleshooting of electro-mechanical components and systems, including PLC and PC communications. * Understanding system applications and how they translate into operational and functional requirements. * Effective, courteous communication with customers and provide technical expertise to guide and aid in issue resolution. * Investigate a root cause analysis or develop another corrective action in resolving issues. * Communicate and coordinate problem resolution actions with engineering, customer support, and other pe