BEUMER Group
intralogistics
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Support Engineer at BEUMER Group. Skills: electrical systems, controls, PLC programming, technical support. Learn and understand electrical and control aspects. Access and troubleshooting electro-mechanical components”
What You'll Achieve.
provide support to clients; coordinating and delivering hotline support services; ensure seamless global service; aid in issue resolution; resolving issues; resolve issues; obtaining optimum operating performance
Industry & Context.
troubleshooting; issue resolution; root cause analysis; corrective action; resolve issues; resolve unusual problems
frequent travel primarily within North America, occasional extended international travel as needed, on-site visits
What They're Looking For.
Must Have
Associates or bachelor's degree in electrical or mechanical engineering, Engineering Technology, technical courses of study, other combinations of experience and training that meet the minimum requirements, time management, attention to detail, communication skills: verbal, written and interpersonal, Ability to handle multiple tasks and work under sense of both urgency and thoroughness, Professional, positive, and energetic attitude, Self-motivated, trustworthy, respectful of others, PC skills (Windows, Word, Excel, remote capabilities), understanding of industrial power, electrical and control circuits and devices, Good understanding of networks and networking, Demonstrated capability in PLC programming, Ability to interpret schematics, diagrams and other documentation, Attention to detail, ability to learn quickly, Works as part of the team, Use computer-based tools for communication, trouble shooting, and programming, To quickly acquire programming skills for machine control platforms, Works remotely, while working independently
Nice to Have
SCO Unix, Linux, Siemens, Allen Bradley based systems, C++, Siemens S7, Sortation systems, Crisplant Legacy systems, Electrical and control troubleshoot, PLC and PC based Programming
What You'll Do.
Learn and understand electrical and control aspects
Access and troubleshooting electro-mechanical components
Understand system applications
Provide technical expertise to guide
Investigate a root cause analysis
Develop another corrective action
Communicate and coordinate problem resolution actions
Interpret maintenance manuals
Instructs and directs workers
Consults with engineering personnel
Supervise workers in testing
Understand electrical drawings and specifications
Develop and implement strategies and standards
Utilize best practices with European hotline
Utilize stage gate process
Utilize best practices of Service Now
How You'll Work.
Team & Collaboration
working closely with our European hotline teams; collaboration across various technical disciplines; Communicate and coordinate problem resolution actions with engineering, customer support, and other personnel; Consults with engineering personnel; Works as part of the team
Communication Scope
exceptional communication skills; Effective, courteous communication with customers; Customer communication skills; communication skills: verbal, written and interpersonal
Process & Methodology
stage gate process
Full Job Description
BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! The Hotline Engineer is a hands-on role that demands strong technical expertise, organizational abilities, and exceptional communication skills. This position leverages solid experience in electrical systems and controls to provide support to clients across North America, Mexico, and Central America. The Engineer is also responsible for coordinating and delivering hotline support services for both new and legacy customers, working closely with our European hotline teams to ensure seamless global service. This role offers significant opportunities for career growth and involves collaboration across various technical disciplines, including mechanical and electrical engineering, software development, project management, and customer support. The position may require ongoing training and on-site visits, with frequent travel primarily within North America, and occasional extended international travel as needed. Responsibilities * Ability to learn and understand electrical and control aspects of installed systems * Access and troubleshooting of electro-mechanical components and systems, including PLC and PC communications. * Understanding system applications and how they translate into operational and functional requirements. * Effective, courteous communication with customers and provide technical expertise to guide and aid in issue resolution. * Investigate a root cause analysis or develop another corrective action in resolving issues. * Communicate and coordinate problem resolution actions with engineering, customer support, and other pe
Applying for this Technical Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about BEUMER Group?
Real rants from real employees. Read before you apply.