BETSOL
Technology
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for executive candidates.
“Technical Support Engineer at BETSOL. Skills: Technical support, Customer satisfaction. Provide chat and voice support. Provide timely and effective resolutions”
What You'll Achieve.
Achieve 100% customer satisfaction
Industry & Context.
Problem-solving skills
Willingness to work 24 x 7
What They're Looking For.
Must Have
1 – 3 years of experience in Technical Support, Minimum 35 wpm typing speed, 100% typing accuracy
Nice to Have
Experience in chat and voice process, Experience working in global support environments, Familiarity with CRM tools
What You'll Do.
Provide chat and voice support
Provide timely and effective resolutions
Respond to customers professionally
Handle and resolve technical issues
Escalate technical issues accordingly
Meet productivity expectations
Ensure compliance with policies
Achieve customer satisfaction
Delight customers with service
How You'll Work.
Communication Scope
English spoken; English written
Full Job Description
Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) About the Role The Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting. Responsibilities * TSE will be responsible to provide chat and voice support to our international clients. * Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries. * Responsible for responding to customers in an efficient and professional manner * Handles and resolves technical queries; identifies and escalates accordingly * Meets expectations regarding productivity as defined by the process * Ensures compliance with all company and departmental policies, procedures, and guidelines * Focus to achieve 100% customer satisfaction and fully responsible to delight customers with
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