BETSOL
cloud-first digital transformation and data management
TechnicalSupportEngineer
Neural analysis suggests this role is
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“Technical Support Engineer at BETSOL. Skills: Technical Support, communication skills, problem-solving skills. providing high-quality technical assistance to international clients through voice and chat channels. diagnosing and resolving technical issues”
What You'll Achieve.
100% customer satisfaction
Industry & Context.
problem-solving skills
Willingness to work in 24 x 7 work environment
What They're Looking For.
Must Have
1 – 3 years of experience in Technical Support / BPO industry, preferably in chat and voice process, Excellent communication skills in English (both spoken and written), Basic to advanced knowledge of computers (software), Working knowledge of internet and networking, Typing speed - minimum 35 wpm with 100% accuracy, Customer-focused mindset with problem-solving skills, Self-motivated and ability to work with minimal supervision, Ability to remain calm and composed in high-pressure situations
Nice to Have
Experience working in global support environments, Familiarity with CRM tools like Salesforce and ServiceNow
What You'll Do.
providing high-quality technical assistance to international clients through voice and chat channels
diagnosing and resolving technical issues
providing chat and voice support to our international clients
providing timely and effective resolutions to our clients on basic to complex technical support queries
responding to customers in an efficient and professional manner
Handles and resolves technical identifies and escalates accordingly
Meets expectations regarding productivity as defined by the process
Ensures compliance with all company and departmental policies
Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
How You'll Work.
Communication Scope
Excellent communication skills in English (both spoken and written)
Full Job Description
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com. About the Role The Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting. Responsibilities * TSE will be responsible to provide chat and voice support to our international clients. * Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries. * Responsible for responding to customers in an efficient and professional manner * Handles and resolves technical queries; identifies and escalates accordingly * Meets expectations regarding productivity as defined by the process * Ensures compliance with all company and departmental policies, procedures, and g
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