Bd
Medical Technology
TechnicalSupportEngineer
“Technical Support Engineer at Bd. Skills: Technical Support, Robotics, Automation systems. Provide technical support. Diagnose issues”
What You'll Achieve.
Maintain high levels of customer satisfaction; Ensuring issues are resolved efficiently and effectively; Support product and process improvements
Industry & Context.
Problem-solving skills; Diagnose and resolve problems
Ability to work flexible hours, Scheduled weekend shifts, Rotational holiday coverage, Willing and able to travel, Frequent use of hands and fingers, Sufficient visual acuity, Ability to talk, hear, and sit for extended periods, Lift, carry, and push/pull up to 5 pounds frequently, Lift, carry, and push/pull up to 30 pounds occasionally, Compliance with customer safety protocols
What They're Looking For.
Must Have
High School Diploma or equivalent, Five (5) years of related Technical Support Engineering experience, or equivalent military technical training, Customer service experience within a technical support environment, Experience with DC motor control and related control algorithms, Knowledge of robotic control theory, including servo systems and PID controllers, Familiarity with networking hardware and software components, Ability to work flexible hours to support department operations, including scheduled weekend shifts and rotational holiday coverage, Willing and able to travel when required
Nice to Have
Associate’s degree in a technical field (with 2+ years of related Technical Support Engineering experience), Prior field service experience with industrial or pharmacy automation systems, Hands-on PLC experience, including design, modification, and application support, Software Microsoft, SQL, scripting languages,. NET Framework, C#, C++, remote support applications (BeyondTrust, Teamviewer, RDP, etc…) or IT support experience
What You'll Do.
Provide technical support
Apply engineering knowledge
Foster customer relationships
How You'll Work.
Team & Collaboration
Consults with field service engineers; Consults with customer engineers; Consults with other support staff; Request guidance from senior team members; Ensures follow-up with local service engineers; Represents the Technical Assistance Center on cross-functional project teams
Communication Scope
Deliver effective remote troubleshooting support; Clearly communicating status updates to customers; Responding to inquiries and complaints in a professional, supportive, and solution-oriented manner
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