Banyan Software
Enterprise Software
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at Banyan Software. Skills: Technical support, SQL, Windows Server troubleshooting, Customer communication. Perform enterprise software installations. Perform enterprise software upgrades”
Industry & Context.
Inquisitive problem-solver; Troubleshooting; Solve ambiguous problems
After-hours coverage rare, Work Authorization United States
What They're Looking For.
Must Have
3 to 6 years enterprise software support, 3 to 6 years technical support engineering, 3 to 6 years systems administration, 3 to 6 years customer-facing technical role, Solid SQL query skills, Troubleshooting skills Windows server, Log analysis skills, Windows Event Viewer skills, Access customer environments remote, Access customer environments VM, Written communication skills, Verbal communication skills, Manage customer expectations, Provide clear status updates, Solve ambiguous problems structured approach, Solve ambiguous problems sound judgment, High attention to detail, Willingness read log files, Self-motivated, Desire learn new software, Desire learn new environments, Desire learn new support processes, Willingness ask for help, Communicate proactively when stuck
Nice to Have
Deeper database administration knowledge, Experience performing enterprise software installations, Experience performing enterprise software upgrades, Experience with prerequisites validation, Experience with post-install verification, Familiarity with SQL Server DDL, Familiarity with SQL Server DML, Familiarity creating tables, Familiarity modifying tables, Familiarity writing inserts, Familiarity writing updates, Familiarity writing deletes, Exposure SQL Server operational concepts, Exposure SQL Server Agent jobs, Exposure SQL Server user permissions, Exposure SQL Server roles, Exposure SQL Server backup coordination, Ability write intermediate SQL, Experience with CTEs, Experience with subqueries, Experience with aggregations, Experience with ticketing systems, Experience with remote support tools, PowerShell scripting experience
What You'll Do.
Perform enterprise software installations
Perform enterprise software upgrades
Perform enterprise software patching
Validate prerequisites
Follow documented procedures
Complete post-install verification
Provide backup installation coverage
Serve as primary customer-facing technical resource
Handle troubleshooting calls
Confirm impact and urgency
Ask effective diagnostic questions
Provide timely status updates
Investigate issues using application logs
Investigate issues using Windows Event Viewer
Investigate issues using services
Investigate issues using scheduled tasks
Investigate issues using configuration settings
Perform basic networking checks
Identify data anomalies
Review SQL Server Agent jobs
Check SQL Server permissions
Monitor basic database health
Assist with customer data migration
Document troubleshooting steps
Contribute to knowledge base articles
Collaborate with implementation teams
Collaborate with engineering teams
Provide technical evidence
Provide clear reproduction steps
How You'll Work.
Team & Collaboration
Cross-functional team; Implementation teams; Engineering teams
Communication Scope
Customer-friendly language; Status updates; Technical evidence; Reproduction steps
Full Job Description
Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. About Innovatum Innovatum is an enterprise software company serving the medical device, pharmaceutical, and life sciences industries. Our customers build everything from orthopedic implants and surgical robots to ventilators and cancer therapies, and they rely on our software to run mission-critical operations in highly regulated environments. We are a tight-knit team of about 20 people, and we are a proud part of the Banyan Software family of enterprise software companies. We are in an exciting phase: continuing to support and evolve our established enterprise platform while preparing to launch a new SaaS product in 2027. This role will play a meaningful part in both. About the Role We are hiring a mid-level, customer-facing Technical Support Engineer to support customers operating our enterprise software in production and non-production environments. You will perform installations and upgrades, troubleshoot issues across Windows servers and virtual machines, and communicate clearly with customers from intake through resolution. This role is ideal for someone with strong technical fundamentals, an inquisitive problem-solving mindset, and high attention to detail. SQL skills will be used regularly. Deeper database administration knowledge is a plus but not a barrier to entry
Applying for this Technical Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Banyan Software?
Real rants from real employees. Read before you apply.