Axon
Safety and Justice
TechnicalSupportEngineer
“Technical Support Engineer at Axon. Skills: Technical Support, SaaS, Networking, Customer Service. Support critical and escalated issues. Provide frontline email & phone support”
What You'll Achieve.
Ensure a stellar experience with Axon products and services; Achieve optimal outcomes
Industry & Context.
Diagnose; Troubleshoot; Identify solutions
4 days in-office required, Participate in an on-call rotation, Ability to lawfully possess, ship, transport, or receive firearms or ammunition, CJIS clearance
What They're Looking For.
Must Have
3 years of Technical Support experience, 3 years of SaaS experience, Familiarity with mobile app ecosystems (iOS and Android), app distribution, and common debugging tools (e. g. , Xcode, Android Studio), Experience with entry-level networking concepts, including routing, switching, and API connectivity troubleshooting, Operational knowledge of computer/server hardware, operating systems, and storage devices, Experience using Secure Shell (SSH), Experience using Splunk, JIRA, and/or Salesforce, Ability to work autonomously with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort, Ability to articulate at a technical level appropriate to the circumstance
Nice to Have
Network and telecommunication certifications (e. g. , CCNA, CompTIA Network+)
What You'll Do.
Support critical and escalated issues
Provide frontline email & phone support
Troubleshoot and identify solutions
Follow up with clients
Answer questions for tier 1 support
Aid in troubleshooting efforts
Develop knowledge base articles
Solve problems proficiently
Report bugs and trends
Establish issue urgency
How You'll Work.
Team & Collaboration
Work closely with Law Enforcement customers; Join Forces with Axon Teams; Assist the tier 1 support team; Work with multiple teams to achieve common objectives
Communication Scope
Articulate at a technical level
Applying for this Technical Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Axon?
Real rants from real employees. Read before you apply.