Automox
SaaS
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at Automox. Skills: Technical Support, Endpoint Management, Customer Experience. Provide technical assistance. troubleshoot issues”
What You'll Achieve.
resolve customer issues; improve product quality; strengthen the overall customer experience; improve support quality; customer self-service; improve support workflows; diagnostic tooling; documentation; escalation processes; team efficiency; helping customers improve operational efficiency
Industry & Context.
analytical troubleshooting skills; isolate variables; interpret logs; reproduce issues; identify root cause; communicate clear next steps; curiosity for solving technical problems
Participate in a rotating after-hours on-call schedule, Must be able to pass a federal, state, county background check, Complete a local in-person verification, not able to sponsor work visas
What They're Looking For.
Must Have
2+ years of experience in technical support, IT operations, endpoint administration, systems administration, SaaS support, Working knowledge of Windows, macOS, Linux endpoint environments, operating system updates, software installation, package management, permissions, logs, common deployment failures, Ability to read, modify, execute, troubleshoot scripts in PowerShell, Bash, Python, Familiarity with REST APIs, OpenAPI/Swagger documentation, JSON payloads, structured data, Basic understanding of networking, endpoint security concepts, proxies, firewalls, SSL inspection, antivirus, EDR/EPP tools, allowlisting, analytical troubleshooting skills, written and verbal communication skills, Experience managing urgent, complex, sensitive customer situations, customer-first mindset, sense of accountability, curiosity for solving technical problems
Nice to Have
Experience configuring or supporting endpoint management, patch management, MDM, systems management tools, Jamf, WSUS, SCCM, Microsoft Intune, Experience with AWS, cloud infrastructure, SaaS platforms, distributed systems, Experience using SQL, log query tools, data analysis, Experience supporting enterprise customers, security, IT operations, endpoint management, automation environments, Interest in cybersecurity, IT automation, endpoint management, helping customers improve operational efficiency
What You'll Do.
Provide technical assistance
Provide customer communication
Create knowledge base articles
Stay current on product capabilities
Participate in on-call schedule
Contribute to internal initiatives
How You'll Work.
Team & Collaboration
Partner closely with Engineering; Customer Success; Professional Services; Product teams; Collaborate cross-functionally
Communication Scope
written communication skills; verbal communication skills; explain technical issues clearly; empathetic customer communication
Full Job Description
Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! We are looking for a Technical Support Engineer to join our Customer Experience team and serve as a trusted technical resource for Automox customers and partners. In this role, you will diagnose and troubleshoot complex software and endpoint management issues across Windows, macOS, and Linux environments. You will help customers get the most value from Automox’s cloud-native endpoint management platform by supporting critical areas like device enrollment, patch deployment, software management, policy execution, and endpoint automation. You will also partner closely with Engineering, Customer Success, and Professional Services to resolve customer issues, improve product quality, and strengthen the overall customer experience. What You’ll Be Doing Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance. Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation, policy execution, scripting, operating system updates, and endpoint communication. Gather logs, validate defects, and submit clear, actionable bug reports to Engineering. Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues, share technical insights, and improve the overall customer experience. Provide timely, accurate, and empathetic customer communication. Create and maintain knowledge base articles, internal
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