ArmorCode Inc.
ASPM Platform
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer at ArmorCode Inc.. Skills: Technical Support, Security Tools, Cloud Concepts. Address technical queries. Replicate issues”
What You'll Achieve.
Prompt resolution for customers; Accurate resolution for customers; Optimize customer support operations
Industry & Context.
Excellent analytical and problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Engineering, or a related field, 6-8 years of experience in a technical support role, Experience with Web/Cloud hosted applications, Familiarity with REST APIs and cloud concepts, Proficiency in at least one programming or scripting language (e.g., Java, Python, Unix), Experience with security tools such as Software Composition Analysis (SCA), Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), Demonstrated ability in log analysis, Excellent analytical and problem-solving skills
What You'll Do.
Address technical queries
Extract data using SQL
Diagnose integration challenges
Provide cloud support
Escalate complex issues
Provide guidance on security tools
Conduct root cause analysis
Document customer interactions
Update product knowledge
Improve support processes
How You'll Work.
Team & Collaboration
Work closely with engineering team; Collaborate with cross-functional teams
Full Job Description
ArmorCode is on a mission to supercharge security teams with a new independent governance approach to reduce risk and burn down critical security technical debt. With its AI-powered ASPM Platform, driven by over 15 billion findings from over 260 ecosystem integrations, ArmorCode delivers a single, unbiased view of your risk across applications, infrastructure, containers, and cloud. ArmorCode unifies and normalizes findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower users to easily remediate issues. ArmorCode delivers unified visibility, AI-enhanced prioritization, remediation and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively. Enterprises of all sizes, including dozens of Fortune 1000 companies, scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression. Job Description Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams. Replicate issues in test environments to diagnose and resolve. Utilize SQL skills to extract data relevant to customer queries or issues. Use REST APIs to diagnose and resolve integration or data flow challenges. Have a good understanding of cloud concepts and provide support related to cloud-hosted applicat
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