TechnicalSupportEngineer

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity A/B testing, p-values, confidence intervals, and sequential testing methods (e. g. SPRT) Ability to reason through metric design issues including outlier handling techniques such as winsorization, and their effect on experiment results Experience working with data pipelines or warehouse ingestion (e. g. Snowflake, BigQuery, or similar) — including debugging data freshness and backfill issues Comfort interpreting and explaining statistical outputs to customers with varying levels of technical sophistication Please Note: This role is a non-exempt role and will require you to be in the Amplitude New York office at least 3 times a week. Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and