Amplitude
AI analytics platform
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer at Amplitude. Skills: enterprise-level experience, product knowledge of Amplitude, research, diagnose, troubleshoot, resolve customer issues, tech expertise, analytical thinking, educate them on our product, locate and diagnose problems, recommend the best course of action, remove blockers to product adoption, drive value realization. Answer and/or escalate all support tickets via email and chat. Drive resolution by digging in and escalating challenging tickets”
What You'll Achieve.
remove blockers to product adoption; drive value realization for Amplitude’s customers; ensure a high-quality experience through their lifecycle as an Amplitude customer
Industry & Context.
research; diagnose; troubleshoot; resolve customer issues; analytical thinking; locate and diagnose problems; recommend the best course of action; remove blockers to product adoption; Natural curiosity; problem solver
on-call weekend support once per quarter, voluntary on-call holiday support
What They're Looking For.
Must Have
Completed your Bachelor’s Degree, Track record in a similar customer-facing role OR ability to empathize with customers and be their advocate, Experience with using SDKs and APIs, The ability to present yourself with professionalism, friendliness, and a willingness to assist, Ability to learn and explain a technical product or concept, Natural curiosity and are a problem solver, Passion about analytics and the problems they solve
Nice to Have
Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Linear
What You'll Do.
Answer and/or escalate all support tickets via email and chat
Drive resolution by digging in and escalating challenging tickets
Ensure that all tickets meet our service level agreements
Work closely with Customer Success Managers to drive data trust in key accounts
Provide customers a great experience using Amplitude and working with our team
Create and update non-technical and technical documentation as the product evolves
Report to the company any common themes or questions that arise and driving change
Develop and improve support processes
How You'll Work.
Team & Collaboration
partner cross-functionally with Product and Engineering to advocate for our customers; Work closely with Customer Success Managers
Communication Scope
explain a technical product or concept; present yourself with professionalism, friendliness, and a willingness to assist
Full Job Description
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About the Team As a Technical Support Engineer, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects
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