ALTEN Technology USA
Engineering
TechnicalSupportEngineer
“Technical Support Engineer at ALTEN Technology USA. Skills: Technical support, Vehicle systems, Problem resolution. Provide advanced technical support. Resolve complex issues”
Industry & Context.
Problem-solver; Analyze data; Identify root causes; Troubleshoot
Onsite visits, Willingness to travel
What They're Looking For.
Must Have
Bachelor's degree in Engineering, 8+ years of relevant experience, Hands-on experience working with trucks, Expertise in electrical systems, Experience with diagnostic tools, Experience with data acquisition, Experience with technical data analysis, In-depth knowledge of powertrain systems, In-depth knowledge of chassis systems, In-depth knowledge of electrical/electronic systems, Experience in a test engineering environment, Experience in a product support environment, Familiarity with workshop service practices, Familiarity with repair procedures, Ability to manage complex technical issues independently
Nice to Have
Electrical, Mechanical, or related field degree, Wiring and harness troubleshooting expertise
What You'll Do.
Provide advanced technical support
Resolve complex issues
Diagnose vehicle systems
Troubleshoot vehicle systems
Conduct root cause analysis
Implement containment actions
Monitor corrective solutions
Validate corrective solutions
Deliver technical guidance
Deliver technical training
Manage large-scale technical cases
Manage end-to-end processes
Track technical issues
Prioritize technical issues
Resolve technical issues
Collaborate with engineering teams
Collaborate with quality teams
Collaborate with service teams
How You'll Work.
Team & Collaboration
Internal teams; Engineering teams; Quality teams; Service teams
Communication Scope
Technical guidance
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