Aiven
Data & AI Platform
TechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Engineer at Aiven. Skills: Technical Support, Open-source Technologies, Cloud Platforms (AWS, Google Cloud, Azure), Troubleshooting, Customer Communication. Take ownership of customer issues through to resolution. Communicate status transparently throughout”
What You'll Achieve.
accelerate time-to-market; drive efficiency; build innovative solutions; Take ownership of customer issues through to resolution; speed up resolution
Industry & Context.
tackling complex challenges; Diagnose and resolve issues; Troubleshoot and escalate complex technical issues; Research, reproduce and report product malfunctions; Ability to read and interpret logs and metrics; Good decision making skills; persistent drive to solve technical puzzles
Work within agreed APAC shift patterns to ensure regional coverage across defined support hours
What They're Looking For.
Must Have
1+ years in technical support or systems engineering, Clear, concise, and effective verbal and written communication skills, Ability to read and interpret logs and metrics, Good decision making skills, Basic-level Linux and networking knowledge, Familiarity with AI tools (such as ChatGPT, Copilot, Claude Code or LLMs), Experience with at least one of the public clouds such as: AWS, Google Cloud, Azure
Nice to Have
PaaS/SaaS or enterprise IT environment experience, Familiarity with any of the technologies offered by Aiven, Hands-on experience in any of the following: Apache Kafka, PostgreSQL, MySQL, and OpenSearch, Acknowledged certifications (such as ones for AWS, Google Cloud, Azure Cloud), Previous use of Slack, Jira, Zendesk, Github or support ticketing systems, Testing of any of the following products: Apache Kafka, PostgreSQL, MySQL, Grafana and Opensearch
What You'll Do.
Take ownership of customer issues through to resolution
Communicate status transparently throughout
Learn and troubleshoot open-source technologies
Diagnose and resolve issues via our ticketing system
Communicate with customers with clarity and empathy
Troubleshoot and escalate complex technical issues to senior engineers
Engage with internal teams like Operations
reproduce and report product malfunctions
Contribute to internal and external knowledge bases
Document new solutions and AI-driven workflows
Work within agreed APAC shift patterns to ensure regional coverage
How You'll Work.
Team & Collaboration
Tightly integrated with Product Development, Operations, and SRE teams; Engage with internal teams like Operations, Security, Product and Sales; Collaborate, learn and share knowledge from a diverse, high-performing team
Communication Scope
Clear, concise, and effective verbal and written communication skills; Communicate status transparently; Communicate with customers with clarity and empathy; Ensuring customers feel heard and informed
Full Job Description
We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, Aiven for PostgreSQL®, Aiven for Clickhouse®, and Aiven for OpenSearch®. to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud. The Role: Our support team thrives on tackling complex challenges with technical brilliance and a customer-first mindset, guided by a spirit of ownership and collaboration. Our customers are primarily Enterprise and startup developers with a good understanding of technology, and we are tightly integrated with Product Development, Operations, and SRE teams. Depending on your interests, you can also participate in new feature development (we love Python) and improving our automation tooling. In Support, we love building technology to automate our repetitive tasks. What You’ll Do: Take ownership of customer issues through to resolution, communicating status transparently throughout. Learn and troubleshoot open-source technologies including PostgreSQL, MySQL, Kafka, and OpenSearch across AWS, Google Cloud, and Azure. Diagnose and resolve issues via our ticketing system, using a combination of technical documentation and both AI-assisted and non AI diagnostic tools to speed up resolution. Communicate with customers with clarity and empathy, ensuring they feel heard and informed throughout the resolution process. Troubleshoot and escalate complex technical issues to senior engineers and engage with internal teams like Operations, Security, Product and Sales. Research, reproduce and report product malfunctions using tools like Jira. Contribute to internal and external knowledge bases, documenting new solutions and AI-driven workflows. Work within agreed APAC shift patterns to ensure regional coverage across defined suppor
Applying for this Technical Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Aiven?
Real rants from real employees. Read before you apply.