TechnicalSupportEngineer4

**Who we are?** **About Johnson Controls** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit [johnsoncontrols.com](http://www.johnsoncontrols.com/) for more information and follow @Johnsoncontrols on social platforms. **Why JCI:**[**https://www.youtube.com/watch?v =nrbigjbpxkg**](https://www.youtube.com/watch?v=nrbigjbpxkg) **Asia-Pacific LinkedIn:**[**https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView =all**](https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all) **Career:**[**The Power Behind Your Mission**](https://www.youtube.com/watch?v=EwhAYCz6x_4) **OpenBlue:**[**This is How a Space Comes Alive**](https://www.youtube.com/watch?v=bFbZIj0Sj6Y) **What will you do?** * Lead and manage advanced technical support operations, ensuring high service quality and customer satisfaction. * Define and execute the strategic roadmap for support functions in alignment with business and product goals. * Own and drive resolution of critical and complex customer escalations. * Collaborate with Product, Engineering, and Customer Success teams to resolve systemic issues and improve product quality. * Represent the support organization in product development lifecycle discussions, advocating for customer needs and supportability. * Identify opportunities for process improvements and implement innovative sol