Hewlett Packard Enterprise
edge-to-cloud
TechnicalSupportEngineer3-Switching
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Engineer 3- Switching at Hewlett Packard Enterprise. Skills: Juniper EX and QFX series support, IP routing and switching technologies, Network troubleshooting. Work in a highly dynamic Technical Assistance Center environment with a high focus on customer satisfaction. Determine problems quickly and deliver a Remarkable Customer Experience”
What You'll Achieve.
Timely resolution of problems reported; Deliver a Remarkable Customer Experience
Industry & Context.
Ability to logically troubleshoot complex and high-impact problems; Determine problems quickly; Take ownership of problem resolution
Availability for a flexible working schedule, 5 days per week in a window of 6:00am to 6:00pm, Flexibility when working on weekends/holidays as per business requirements
What They're Looking For.
Must Have
Support for Juniper’s EX and QFX series products, Excellent verbal and written communication, presentation and customer handling skills, Ability to logically troubleshoot complex and high-impact problems, Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers, In-depth knowledge of IP Packet flow, OSI layers, In-depth knowledge of Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), In-depth knowledge of IP routing protocols (BGP, OSPF, ISIS, RIP), In-depth knowledge of Layer 2 technologies (Ethernet, 802. 1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), Extensively worked on troubleshooting, implementing, and supporting large IP networks, 2 or more years of experience supporting, designing, and implementing IP networks
Nice to Have
JNCIA, JNCIS, JNCIP, JNCIE - CCNA, CCNP, CCIE are a plus, Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2, and L3 VPN, Understanding/Exposure/Expertise in one or more areas: MPLS Traffic Engineering, LDP, RSVP, Understanding/Exposure/Expertise in one or more areas: Multicast technologies NG-MVPN, PIM, Understanding/Exposure/Expertise in one or more areas: Perl/Unix/Expect scripting, Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What You'll Do.
Work in a highly dynamic Technical Assistance Center environment with a high focus on customer satisfaction
Determine problems quickly and deliver a Remarkable Customer Experience
Be a customer advocate for timely resolution of the problems reported
Understand the environment/network and its impact on business
Take ownership of problem resolution
Keep pace with newer technologies
How You'll Work.
Team & Collaboration
Be a team player
Communication Scope
Excellent verbal and written communication; Presentation skills; Customer handling skills
Full Job Description
Technical Support Engineer 3- Switching This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **_Key Responsibilities:_** \- Ability to work in a highly dynamic Technical Assistance Center environment with a high focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. \- Be a customer advocate for timely resolution of the problems reported and understand the environment/network and its impact on business. \- Take ownership of problem resolution, problem reproduction, and escalation. \- Be a team player and flexible when working on weekends/holidays as per business requirements. \- Be a fast learner and keep pace with newer technologies ** _Mandatory Skills:_** \- Support for Juniper’s EX and QFX series products. \- Excellent verbal and written communication, presentation and customer handling skills. \- Ability to logically troubleshoot complex and high-impact problems. \- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers. \- In-depth knowledge of the following: * IP Packet flow, OSI layers * Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP
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