Datadog
observability and security platform
TechnicalSupportEngineer1
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Engineer 1 at Datadog. Skills: technical support, product expertise, customer education. Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform. Reproduce technical issues and dive into Datadog’s 600+ integrations”
What You'll Achieve.
ensuring that existing customers are happy and successful; immediately witness your contributions to Datadog
Industry & Context.
critical thinker; identify and resolve technical support requests
Work from a Datadog office 3 - 5 days per week, Able to work a rotating schedule that requires weekend availability
What They're Looking For.
Must Have
A Computer Science / Engineering major and/or Bootcamp graduate, Active contribution to open-source projects (code, bug reports, etc. ) and the Engineering Community (Meetups, etc. ), Self-motivated, detail-attentive, and have a desire for continuous learning, A critical thinker who defaults to a client-centric approach, An effective written and verbal communicator, A tinkerer with some programming experience and a basic knowledge of Linux, Able to work a rotating schedule that requires weekend availability
Nice to Have
Become demo certified and lead a product demo to customers, Train as a highly knowledgeable specialist in one or more Datadog product area(s)
What You'll Do.
Engage with customers via multiple channels (ticketing system
and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadog’s 600+ integrations
Become demo certified and lead a product demo to customers
Participate in product conversations with internal teams based on feedback from client interactions
Train as a highly knowledgeable specialist in one or more Datadog product area(s)
How You'll Work.
Team & Collaboration
Participate in product conversations with internal teams based on feedback from client interactions; collaboration it builds
Communication Scope
effective written and verbal communicator
Full Job Description
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform Reproduce technical issues and dive into Datadog’s 600+ integrations Become demo certified and lead a product demo to customers Participate in product conversations with internal teams based on feedback from client interactions Train as a highly knowledgeable specialist in one or more Datadog product area(s) Work from a Datadog office 3 - 5 days per week Who You Are: A Computer Science / Engineering major and/or Bootcamp graduate Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach An effective written and verbal communicator A tinkerer with some programming experience and a basic knowledge of Linux Able to work a rotating schedule that requires weekend availability Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to g
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