Cogstate
Brain Health
TechnicalSupport&DeploymentSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support & Deployment Specialist at Cogstate. Skills: Technical Support, Deployment, Windows Imaging, Endpoint Management. Provide day-to-day IT support. Diagnose and resolve hardware, software, and network issues”
Industry & Context.
Diagnosing and resolving technical issues; Troubleshooting capability; Root cause analysis
Hybrid role which requires in-office attendance
What They're Looking For.
Must Have
Associate or Bachelor's degree in Information Technology, Computer Science, or equivalent experience, Proven experience with Windows image creation and deployment, Experience with device provisioning, Endpoint management background in hardware troubleshooting and support, Experience supporting Windows, macOS, and mobile devices, Exposure to Microsoft 365 and Azure AD / Entra ID environment, Troubleshooting skills across hardware, operating systems, and applications, Experience with Windows imaging technologies (Autopilot, MDT, SCCM, or equivalent), Knowledge of device lifecycle and asset management practices, Understanding of endpoint security, patching, and configuration management, Familiarity with networking fundamentals (DNS, DHCP, connectivity troubleshooting), Documentation and organizational skills, Ability to work independently, manage priorities, and operate in a fast-paced environment, Clear communication skills with both technical and non-technical users
Nice to Have
CompTIA A+ or equivalent certification
What You'll Do.
Provide day-to-day IT support
Diagnose and resolve hardware
and deploy standardized Windows images
Configure and provision laptops
Manage full device lifecycle
Ensure devices comply with security baselines
Support MDM platforms
Perform hardware diagnostics
Configure and validate hardware
Install and support endpoints
and office IT equipment
Assist with testing and validation of specialized equipment
Maintain accurate documentation for device builds
Create and update SOPs
knowledge base articles
Track asset inventory
How You'll Work.
Team & Collaboration
Provide IT support for internal users and external sites; Work with product team
Communication Scope
Clear communication skills with both technical and non-technical users
Full Job Description
At Cogstate, we’re advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life. Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials. Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we’re supporting a multinational Alzheimer’s trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving. At Cogstate, we’re not just imagining the future of brain health - we’re building it. That’s why we’re seeking a Technical Support & Deployment Specialist accountable for providing high-quality technical support across the organization while owning device imaging, deployment, and hardware lifecycle management. This role is responsible for diagnosing and resolving technical issues, configuring and deploying endpoints, and ensuring all devices meet company security and operational standards. The position requires a hands-on technician with strong troubleshooting capability, experience with Windows imaging and endpoint management, and a disciplined approach to documentation and process adherence. This is a hybrid role which requires in-office attendance at Cogstate's headquarters in New Haven, CT. Key Responsibilities Provide day-to-day IT support for internal users and external sites (onsite and remote). Diagnose and resolve hardware, software, and network issues across endpoints. Troubleshoot Windows, macOS
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