SupportYourApp
Intelligent Support-as-a-Service
TechnicalSupportConsultant,remote(FutureOpenings)
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Consultant, remote (Future Openings) at SupportYourApp. Skills: Technical Support, Customer Support. Provide exceptional technical support via calls, chats, and. Resolve support inquiries of various difficulties, including “how-to” guidance and product”
What You'll Achieve.
Ensure customers' satisfaction with any; support timely issue resolution
Industry & Context.
solving problems
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What They're Looking For.
Must Have
Minimum of 1 year of experience in Customer, Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and, Customer-oriented and responsible attitude
Nice to Have
Experience with Technical Support
What You'll Do.
Provide exceptional technical support via calls
Resolve support inquiries of various difficulties
including “how-to” guidance and product
Gather required technical information to ensure the resolution of complex
Ensure customers' satisfaction with any
Maintain working knowledge of our client’s products and
Securely work with customers’ sensitive
Troubleshoot common issues using the knowledge base and update transaction statuses when
or merchant-related issues to L2
Ensure proper case handling and follow-up to support timely issue resolution
How You'll Work.
Communication Scope
Excellent English and Polish communication skills (at least C1 for both spoken and written)
Full Job Description
**Who we are?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our **talent bench** — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. **What you will do:** * Provide exceptional technical support via calls, chats, and emails; * Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance; * Gather required technical information to ensure the resolution of complex cases; * Ensure customers' satisfaction with any interaction; * Maintain working knowledge of our client’s products and services; * Securely work with customers’ sensitive information; * Troubleshoot common issues using the knowledge base and update transaction statuses when needed; * Escalate complex, repetitive, or merchant-related issues to L2 team; * Ensure proper case handling and follow-up to support timely issue resolution. **What you need to succeed in this role:** * Excellent English and Polish communication skills (at least C1 for both spoken and written); * Minimum of 1 year of experience in Customer Support; * Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms; * Customer-oriented and responsible attitude. **Will be a great plus:** * Experience with Technical Support. **Benefits** : * Schedule: 5 working days, Monday to Friday, from 9am - 5pm CET; * Opportunity to cooperate fully **remotely;** * Inclusive international environment; * Compensation in USD; * Rewards f
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