TechnicalSupportConsultant,remote

**Who we are?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our **talent bench** — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. **What you will do:** * Provide exceptional technical support via calls, chats, and emails; * Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance; * Gather required technical information to ensure the resolution of complex cases; * Ensure customers' satisfaction with any interaction; * Maintain working knowledge of our client’s products and services; * Securely work with customers’ sensitive information; * Troubleshoot common issues using the knowledge base and update transaction statuses when needed; * Provide guidance on resolving subscription-related issues; * Escalate complex, repetitive, or merchant-related issues to L2 team; * Ensure proper case handling and follow-up to support timely issue resolution. **What you need to succeed in this role:** * Excellent English and German communication skills (at least C1 for both spoken and written); * Minimum of 1 year of experience in Customer Support; * Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms; * Customer-oriented and responsible attitude. **Will be a great plus:** * Experience with Technical Support. **Benefits** : * Schedule: 5 working days, Monday to Friday, from 9am – 5pm, CET; * Opportunity to cooperate fully **remotely;** * Inclusive