SupportYourApp
Intelligent Support-as-a-Service
TechnicalSupportConsultant,Networking(LATAM)
“Technical Support Consultant, Networking (LATAM) at SupportYourApp. Skills: Technical Support, Networking, Customer Support. Deliver outstanding technical support via emails. Build and lasting customer”
What You'll Achieve.
Deliver outstanding technical support; lasting customer; customer happiness; meet
Industry & Context.
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What They're Looking For.
Must Have
Excellent English communication skills (at least C1 level), Experience in a technical support, Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall), understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels), understanding of network protocols (OpenVPN, IKEv2, WireGuard), Ability to read log files, Familiarity with operating Windows, Linux, MacOS, Android and iOS, Positive, proactive and responsible, Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
Experience with AWS, Knowledge about function of IDP/SSO (G-Suite, Azure AD), Customer facing experience
What You'll Do.
Deliver outstanding technical support via emails
Build and lasting customer
Keep up with evolving tools and
Handle sensitive customer data with care and
Apply the latest and greatest customer happiness
Maintain deep understanding of client solutions and meet
Communicate with developers and cross-functional specialists
How You'll Work.
Team & Collaboration
Communicate with developers and cross-functional specialists
Communication Scope
Excellent English communication skills (at least C1 level)
Applying for this Technical Support Consultant, Networking (LATAM) role?
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